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Frequently Asked Questions


Who are Qsun?

We are a small, friendly company registered in the UK with a French branch, operated by Quintin and Merrilyn, offering luxury villa holidays in the beautiful coastal area of South West France.

What are the benefits of booking with Qsun, a small independent company?

We provide a personal and friendly service to you, our clients, with the focus on attention to detail and special service. More importantly, you will be dealing with the people who are actually operating the villa on a day to day basis and who therefore know their product inside and out.

What does the price include?

The price includes 7 nights accommodation with welcome champagne on arrival, daily breakfast and afternoon tea. An aperitif and canapés followed by a delicious 4 course evening meal on three evenings with unlimited superior wine and filter coffee. A luxury lunch is provided on three afternoons which includes a BBQ by the pool and luxury picnic hamper with champagne on days of your choice. The rooms are serviced to a very high standard daily.

Is the villa close to the beaches and lakes?

The villa is superbly located in the village of Soustons, less than 500 metres to the beautiful Soustons lake with a huge choice of watersports and just 10 minutes from the best beaches in South West France. In fact the three closest beaches all have Blue Flag status for their cleanliness and facilities.

What is the climate like?

Soustons is just 45 minutes from the Spanish border (to the South) and is located on the Atlantic coast which gives this region an enviable climate. With an average of 13 hours of sunshine a day for five months of the year and temperatures ranging from the mid 20's to the mid 30's for over 7 months per year it is a fantastic place for a holiday!

Do you offer an early evening meal for young children?

If requested, we can serve child meals at 6:00pm cooked to the same high standards as all the cuisine in the villa.

What time do we check out of our rooms on departure day?

Guests are asked to vacate their rooms by 10:30am on the departure day.

Is a shower available on returning from the beach on the last day, having checked out of our rooms?

We are able to offer the use of a courtesy shower room on departure day. Please let us know if this is required at the time of booking.

When do I have to pay for my holiday in full?

Minimum 10 weeks prior to departure.

Are bed linen and towels provided?

Yes. Bed linen, bath & hand towels and toiletries are all supplied. We also supply towels for use at our swimming pool.

Is there a DVD, Satellite TV and stereo-system in the villa?

Yes. There is a DVD and satellite television in the lounge as well as a stereo CD player. All bedrooms also have their own TV and DVD player with a large selection of DVD's available for your use.

What facilities are available for children?

We have a huge selection of facilities both indoor and outdoor (see our Facilities page). We also have experiece of working with children and are happy to provide a choice of childrens clubs and activities for your holiday. Toys and board games are available in the villa. We are happy to arrange everything from an activity based day out for the children to a nights babysitting for the youngest children.

Can I book online?

No this is not possible. We prefer to provide you with a more thorough and personalised service either by phone or email. That way we can be sure to answer any questions you might have and cater to your specialised needs.

Through whom do I book travel?

We work closely with several travel agents and tour operators and have an agreement with them, which enables us to supply travel to you. They are fully bonded so your money is secure.

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